Printful is our trusted print-on-demand partner, creating high-quality custom products using sustainable practices. They use water-based inks, eco-friendly packaging, and operate facilities powered by renewable energy where possible. By printing items only when ordered, we eliminate overproduction and reduce waste.
All of our T-shirts, Tote bags, Hoodies and Vests are printed and delivered by Printful.
Printful delivery rates are charged separately to Empire Street Productions delivery charges. Please note that both delivery charges may apply in some cases due to items being shipped from different locations.
If you have questions about the sizes of products, you may find the sizing guide on each product helpful.
Damages
While we make every effort to ensure your order is well packed, we fully appreciate that damages sometimes occur during transit. If this has happened, simply email a photo of the damaged item to info@empirestreetproductions.com within 7 days of receipt, and we will be happy to send a replacement where possible. If the item is no longer available, we will issue a full refund.
Returns
Please note: As our garments and totes are printed to order, we cannot accept returns on these unless faulty or damaged.
If your item is faulty or damaged, please enclose a note giving your order number, name, address, contact telephone number and e-mail address, together with the reason for the return. We strongly advise you use a tracked service to post any returns and keep proof of posting the goods to us. It is the customer's responsibility to ensure items are safely returned to us. Postage will only be refunded if the item is faulty or incorrectly supplied. This returns policy does not affect your statutory rights. Please address returns to:
Empire Street Productions, Fourth Floor, 23 Haymarket, London, SW1Y 4DG
UK and international delivery
| Destination | Delivery cost |
| United Kingdom | £6.00 |
| Europe | £12.50 |
| Rest of the World | £27.50 |
We'll endeavour to post items within 48-hours of ordering, but print-to-order items from Printful may take longer. If you haven't received your item(s) within 14 working days of ordering, please email us on info@empirestreetproductions.com
International delivery countries:
Europe (£12.50): Åland Islands, Albania, Andorra, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Kazakhstan, Kosovo, Latvia, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Ukraine, Vatican City
EFTA States (£12.50): Iceland, Liechtenstein, Norway, Switzerland
Rest of World (£27.50): Argentina, Australia, Bahrain, Bangladesh, Brazil, Canada, Cape Verde, Chile, China, Costa Rica, Egypt, Falkland Islands, Greenland, Hong Kong, India, Indonesia, Japan, Kenya, Korea (Republic of), Kuwait, Malaysia, Mauritius, Mayotte, Mexico, New Caledonia, New Zealand, Norfolk Island, Oman, Philippines, Qatar, Saudi Arabia, Senegal, Singapore, Sri Lanka, Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay
Please note: We do not ship to the Russia, Belarus, Crimea, Luhansk and Donetsk regions of Ukraine, Ecuador, Cuba, Iran, North Korea, Syria, or the Gaza Strip region in Palestine.
Important Notice:
Due to the abolishment of the longstanding De Minis tax exemption, we've had to pause US shipping options.
In compliance with the General Product Safety Regulation (GPSR), Empire Street Productions, and EMPIRE STREET PRODUCTIONS ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at info@empirestreetproductions.com. You can also write to us at Fourth Floor, 23 Haymarket, London, SW1Y 4DG or Fourth Floor, 23 Haymarket, London, SW1Y 4DG.
